Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed on the online store www.felpatee.com.
1. Delivery Area
We deliver our products only in Europe.
2. Order Processing Times
It generally takes 2 to 5 business days to process and produce your order. This time is necessary before shipping your package.
3. Delivery Methods and Times
The delivery method offered is Standard Shipping with Tracking.
Delivery times vary depending on the destination country. For specific delivery times for each country and all detailed information, please check our dedicated page: Processing Time and Shipping Fees.
4. Shipping Fees
Shipping fees are calculated based on the total amount of your order and the destination country.
Here are our pricing tiers for France:
- Orders from €0 to €49.99: €6.90
- Orders from €50 to €99.99: €4.90
- Orders of €100 and more: FREE Shipping
For detailed shipping fees by country in Europe, please check our dedicated page: Processing Time and Shipping Fees.
The exact shipping fees are clearly indicated to the customer during the ordering process and before final confirmation.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email. This email will contain a tracking link and/or a tracking number that will allow you to track the delivery of your package in real time.
6. Liability
The liability of the store www.felpatee.com cannot be held liable in the event of:
- Delivery delays due to a shipping address error provided by the customer.
- Failure or delay by the carrier.
- Force majeure events (unforeseeable and irresistible events).
7. Contact
For any questions regarding the shipping of your order, you can contact us at the following email address: contact@felpatee.com.
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