FAQ - Felpatee

Your Questions, Our Answers

General Questions about Felpatee and the Products

Introduction:

"Do you have a question about our products, your order, or delivery?

Find answers to frequently asked questions here. If you don't find your answer, feel free to contact us directly at [contact@felpatee.com]!"

MISTER FELPATEE

Felpatee is an online brand dedicated to animal lovers, offering t-shirts, sweatshirts, and accessories with original, humorous, and stylish designs.

We are passionate about creating unique pieces that allow you to express your personality.

Original designs signed by MISTER FELPATEE. Inspired by the majesty of the animal kingdom, our unique patterns are the result of an uncompromising passion for exclusivity.

No, Felpatee is an exclusively online store. This allows us to offer you a greater variety of designs and control our production process on demand to minimize waste.

We mainly offer t-shirts (premium, organic & sustainable), sweatshirts (premium hoodies and sweats, also available in eco-friendly versions), and mugs, all featuring our unique animal designs.

We have a detailed size guide available on every product page. We recommend measuring one of your favorite garments laid flat and comparing these measurements with our chart for a perfect fit.

Questions about Quality and Production

We are committed to quality!

We select textiles (e.g., 100% ring-spun cotton, blends for sport grey) for their comfort and durability. Our designs are printed using DTG (Direct to Garment) or DTFlex for vibrant colors and excellent longevity.

Our "Premium" products are known for their unmatched softness and everyday comfort. Our "Eco & Sustainable" ranges are made with more environmentally friendly materials (e.g., organic cotton, recycled materials) and are designed for enhanced longevity.

To preserve the quality of the print and fabric, we recommend washing your garment inside out, in the machine, in cold water (max 30°C) with similar colors. Avoid bleach and dry cleaning. Tumble dry on low heat or air dry. Iron inside out.

Yes. We operate on a print-on-demand model that minimizes waste. Our products are printed by European partners who adhere to ethical and environmental standards, and we use OEKO-TEX certified dyes whenever possible.

Questions about Ordering and Delivery

Orders are processed and produced within 2 to 5 business days on average. Once shipped, the delivery time depends on your location. You can find more detailed estimates on our [Shipping Costs and Times].

You will receive a tracking link via email as soon as your order is shipped. If you have any questions regarding tracking or delivery, feel free to reach out to us at [contact@felpatee.com] .

We apologize for this inconvenience.

Before contacting us, please check the following points:

Check your shipping confirmation email to ensure there are no errors in the delivery address.
Contact your local post office to see if they have your package.
Ask your neighbors, the courier may have left the package with them.
If the shipping address is correct and the package is neither at the post office nor with your neighbors, contact us at [contact@felpatee.com] with your order number. We will do our best to assist you.
Note: If the delivery error is due to an incomplete or incorrect address provided by you, and the package is returned to us, we can arrange for a reshipment. However, the new shipping costs will be at your expense. In this case, we will contact you to arrange this new shipment. If you do not wish for a reshipment, we can refund the amount of your order, minus the initial shipping fees and any return fees that the carrier may have charged us.

An order containing multiple items may be shipped separately depending on the types of products and our production centers. Each package will have its own tracking number. Don't worry, the shipping costs will remain unique and will be calculated based on the total amount of your cart.

Questions about Returns and Refunds

In accordance with our made-to-order production policy, we generally do not offer returns or exchanges for ordered items (except in the case of defective, incorrect, or mislabelled products). Therefore, it is crucial to check the sizing guide before your purchase.

Important note: Before any return or request regarding an issue with your order, it is MANDATORY to contact us by email at [contact@felpatee.com]. No return will be accepted without prior contact and our validation. This allows us to guide you through the correct procedure and ensure a swift processing of your request.

For any other questions, please feel free to contact us at [contact@felpatee.com].

Refunds are only offered to customers who receive incorrect, damaged, or mislabelled items. If you find yourself in this situation, please contact us IMMEDIATELY by email at [contact@felpatee.com] within the 14 days following receipt, sending us photos of the affected items and your order number.

We will take the necessary steps to resolve the issue quickly.

For now, we do not offer exchanges for size or color reasons. We strongly recommend checking our detailed size guides available on each product page before finalizing your order to choose the best-fitting size.

We are truly sorry if the product you received has one of these issues. To help us resolve this issue quickly, please contact us via email at [contact@felpatee.com] within 14 days of receiving your product, with clear photos of the defect/issue and your order number.

We will honor claims deemed to be our fault.

If your package is considered lost in transit, please contact us no later than 14 days after the estimated delivery date.

We will file a claim and do what is necessary to assist you.

For complete details on our return and refund policy, please visit our dedicated page: [Return Policy].

Questions about Gift Cards

Our gift cards have a one-year expiration date from the date of purchase. To ensure you fully enjoy the value offered, we encourage you to use it within this timeframe.

The unique code must be entered in the "Gift card" field at checkout. If you do not use the full amount, the remaining balance is automatically kept on the card and remains valid with the same code for your future purchases. You can check the remaining balance at any time on the gift card page of our store.

No. The general discounts applied to the entire store or specific collections do not apply to the purchase of gift cards, as they are processed differently from regular products.

Yes. In accordance with the legislation, you have a 14-day withdrawal period from the date of receipt of the email. To cancel your purchase, please contact us: we will process the refund, which will automatically disable the card permanently.

Print Quality & Technology (DTG/DTFlex)

The quality is rigorously the same. The distinction is strictly technical, and depends on the design and color of the fabric. Our two methods ensure crisp, durable prints that are true to our designs.

The technology DTFlex is specifically used for our most complex and detailed designs printed on garments of black or very dark colors. It ensures maximum opacity and vibrant colors that are impossible to achieve with standard printing on these dark tones.

The DTFlex is applied to our Premium and Organic & Sustainable ranges (T-shirts, Sweats, and Hoodies) depending on the complexity of the design and the color of the fabric. Models that do not receive DTFlex are printed using traditional DTG.

No. Although the DTFlex process is more expensive due to its technical complexity. This cost is not reflected in the price, ensuring the customer a flawless result for their most detailed designs on dark backgrounds. We systematically specify on the product sheets (in the description and specifications section) when DTFlex technology is used.
Regardless of the chosen garment or print, our designs will enhance your style.

Visuals and Representations of Products

We strive to represent our products and designs as accurately as possible. However, the images and photographs presented on the site are non-contractual.